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An IT service catalog contains information about deliverable, contact points, and processes for requesting a service. Typically a catalog will have two views, a customer-facing view from which business users can browse and select services — and a technical view that documents exactly what is required to deliver each service in the catalog.

IT service catalogs were introduced in ITIL v3 as a best practice for service management. ITIL defines an IT service catalog as a “database or structured document.”

The Service Catalog provides the ability to contain critical information in a central repository accessible by both the IT department and the Business.

Information contained within the Service Catalog relates to all Services provided by the IT department to the University. The Service Catalog is generic and applied across all platforms, environments or geographical locations of any organization.

The OCU Information Technology catalog empowers our users by explaining exactly what is currently available, support guidelines and any expenses involved.