OCU IT Knowledgebase

Knowledgebase

Get valuable information quickly and easily with our database of knowledge articles.

Projects

Stay up to date with IT Projects, view the technology road-map and review the department’s strategic plan.

Information Technology Service Catalog

Service Catalog

Supported software, services and hardware.

Add an OCU Printer

Setup a printer on an OCU or Personal computer

Install Microsoft Office

Install Word, PowerPoint, Excel, Outlook, Skype

Setup Email on Mobile

Setup OCU Webmail on your mobile device

Network Upgrade

University wide network and bandwidth upgrade

Data Governance

SIS and Active Directory Data Cleanup and Governance Implementation

Reporting & Export

Data reporting, export, & analysis.

Student, Staff & Faculty

The service catalog showcasing Information Technology support guidelines.

What is a Service Catalog?

The service catalog is at the core of IT service delivery.

SLA and Timelines

The service catalog showcasing Information Technology support guidelines.

Victoria Henley

Victoria is originally from Fort Mitchell, Ky. She heard about OCU through summer camp teams, and enrolled in the fall of 2016. She was hired in IT in February, 2018 as a Creative Assistant. Her job consists mostly of writing pieces for the IT website, and most recently, working the welcome desk of the Blazertech. She enjoys writing, spending time outside, and being with family and friends.

What is your favorite part about working in IT at OCU?
“The environment and support from everyone in the department.”

Ben Johnson

Ben is from Lancaster, Ohio and has always had connections with people who attended and worked at OCU. After his post-secondary courses he made the decision to enroll in the traditional program after a lot of prayer and reflection about his future. OCU was the best option for Ben in terms of education for equipping him to serve, love, and be faithful to God. Loving technology and computers, Ben was hired in the summer of 2017. His job allows him to do a wide variety of technical support. Outside of the office he enjoys various activities from photography, playing video games and basketball, to cleaning and organizing.

What is your favorite part about working in IT at OCU?
“My favorite part about working in IT at OCU is learning new skills! I also love the people that I get to interact with on a daily basis.”

John Bocook

John grew up in Grove City, Ohio, and comes from the world of startups where you plan well and move fast. The majority of his career has been spent developing software in many different industries and leading competitive teams. Now leading the university IT department, John thrives on bringing order to chaos. When he’s not working, he’s an outdoors fanatic and you’ll usually find him with his family biking, hiking and camping.

What is your favorite part about working in IT at OCU?
“I thoroughly enjoy all the opportunities to innovate at OCU and seeing firsthand the impact our department has on the kingdom through our students.”

Layne White

Layne is a Support Analyst originally from Marysville, Ohio, but now lives in Circleville. Hired in August 2016, his job consists of typical helpdesk tasks, specializing in computer hardware diagnostics and repair. Layne has always known of OCU, but when it came to looking for a University, he wanted somewhere he would be able to express himself more than a secular school would allow, thus placing him here. Much of his free time is spent working on cars, filming cinematography for fun, or visiting historical battlegrounds.

What is your favorite part about working in IT at OCU?
“The culture in BlazerTech is definitely the best part. We’re all a family, and even spend a lot of time outside of the office together.”

Zach Hockenberry

Zach is the Assistant Director of Blazertech. Originally from Shelby, Ohio, he attended OCU as a student in 2012 and started his career in IT July of 2015 as a student worker. Over the past 3 years, Zach has grown and now manages the day to day operations of our Helpdesk. Outside of work, his biggest hobby is gaming and loves to find new ways to correct anyone who disagrees that Razor is the gamer’s brand of choice.

What is your favorite part about working in IT at OCU?
“The environment”

Steven Kirwin

Steven is originally from Baltimore, Ohio. Hired as a Network Engineer in September of 2017 for the University Network Operations Center. Steven comes to us with a wide variety of experience in managing enterprise systems such as CRMs, Reporting and SQL. Outside of work, he loves taking care of his four kids, and going on adventures.

What is your favorite part about working in IT at OCU?
“I have the best bosses in the whole entire world, I get to learn new things, and it is a neat place.”

Luke Marhoover

Luke is from Chillicothe, Ohio and came to OCU as a student. Hired in August, 2015 as a student worker and has moved into a fulltime position shortly after. Now his job consists of answering support calls, resolving tickets, maintaining university equipment, and maintaining the University LMS (E360). When asked what he does in his free time he responded, “What is free time?”

What is your favorite part about working in IT at OCU?
“Helping to empower great people, to do great things!”

Isaac Parker

Isaac is a Software Developer from Plainfield, New Jersey. He joined the University development team in September, 2017. A creative thinker driven by innovation he thoroughly enjoys thinking outside the box. His day is spent adding new features in Sonis and applying his skills to technology problems for both individuals and departments. Apart from writing code, he spends his free time doing various things from martial arts, personal training, playing on a soccer and hockey league, to teaching robotics and karate.

What is your favorite part about working in IT at OCU?
“Seeing how my code improves the lives of people at the University.”

Jared Bader

Jared is from Baltimore, and runs our infrastructure team as the Director of the Network Operations Center. Hired July of 2016, his team is considered tier lll support, where they work to improve the network, monitor performance and utilization and ensures University systems are operational, backed up and performing. When he’s not connecting all the things, he coaches soccer, and works on his collection of twenty-one antique John Deere tractors.

What is your favorite part about working in IT at OCU?
“I like the fact that I get to teach the younger members of Blazertech how to work in IT. Hopefully they will continue to grow their career in IT. I know the right and wrong way of doing things.”

Joseph Roark

Joseph is our executive support technician, and oversees teleconferencing across the University. From Kingston, Ohio Joe has known people involved with OCU almost his entire life. When a position in IT opened up in November, 2016 he joined the helpdesk team and has continued to grow with the department. Besides executive support, Joe assists students, faculty, and staff with any IT issues they are having. His love for both God and IT has made OCU the perfect fit for him. Outside of work he loves to spend time with his family, friends, play basketball and video games.

What is your favorite part about working in IT at OCU?
“I love the Christian environment. I take delight in being able to help people, and BlazerTech gives me a way to do that in an IT perspective and customer service. I believe that God put this university and me here for a reason. This is a college that puts God first, and I’m proud to work here for Him.”

John Jory

John is the director of Blazertech. Originally form El Cahon, CA (San Diego), he then moved to Lieb’s Island, and has resided in Millersport, Ohio since 1991 John supported the University through students before joining the team October of 2017. John states his job is to ensure we have an environment for our incredibly talented people to do what they do and that they get the attention needed. In his free time outside of the office, he loves to drive his red Tesla (No Mo Gas) around wherever his heart desires.

What is your favorite part about working in IT?
“Seeing opportunities become realities and dark skies become sunshine, (It’s the People!)”

Brittney Zielinski

Brittney is one of the newest members of the IT department, hired April 9th of this year. She is originally from Cedar Springs, Michigan and is new to Ohio. Her role consists of budget tracking and managing the IT calendars. Brittney spends her off hours with her husband and their dog, Tucker. She also likes to craft and spend time outdoors hiking.

What is your favorite part about working in IT at OCU?
“How friendly everyone is.”

Hunter Ross

Hunter is from Gahanna, Ohio and started his journey at OCU as a post-secondary student. Seeking a closer relationship with God, he decided to enroll at the University and joined IT February 2015 as a student worker. Hunter resolves advanced E360 and SONIS issues, PC hardware repair, basic network troubleshooting, and active directory administration. Outside of the office, he enjoys video editing, reading, watching Doctor Who, playing video games, and writing.

What is your favorite part about working in IT at OCU?
“Enjoying the community. My favorite part of working at IT is learning the general systems and how they work together to create order in the world of technology.”

Jared Black

Jared is from Warren, Ohio and has been with the University since May, 2011. Currently Jared is the Production Support & Database Engineer where his job consists of solving Sonis and data issues and oversees our production environments. Outside of the office he leads a Youth Group, serves on the Church Leadership Team, and manages sound and media for NFC Church of the Nazarene. He also reads, and tinkers with computers when he is not in the woods hunting.

What is your favorite part about working in IT at OCU?
“The support of the department and the ability to grow.”

Amber Smith

Amber Smith is the IT Documentation and Training manager, SIS Administrator, and SUG (Sonis User Group) Facilitator. She is from Picayune, Mississippi, and began working for the University in July of 2016. Since then her role has grown and she now trains users in Technology, investigates issues, and provides guidance regarding SIS use and processes involving Sonis. Amber also documents processes and, develops courseware and training materials. In her free time Amber follows a healthy organic, and all natural lifestyle-constantly researching and studying new ways to make her own all natural products. She runs, ride bikes, practices yoga, hunts, and fishes, puts together jigsaw puzzles with her husband, knits hats for the homeless and infant hats for the pregnancy center, and hangs out with her family. “I’m very active in my grandchildren’s lives”

What is your favorite part about working in IT?
“The people. I love working with the staff at OCU.”

Nathan Bennett

Nathan is a Software Developer for IT. Residing in Alama, Georgia Nathan joined OCU February, 2016. Nathan has worked with John Bocook in other organizations and informed him of a great place with an opportunity to continue that trend. His role involves building new functionality in our Student Information System and improving already existing systems. He loves to spend time with his family and see new places. His weekends also include VR gaming and developing a space mystery video game.

What is your favorite part about working in IT at OCU?
“Being able to create new things for a great organization.”

Josh Hayes

Josh is from Chillicothe, Ohio. He was recruited to OCU by John Anthony to join the Music Program. He was hired in March, 2018 a technology technician. He helps people solve their technical and computer problems, as well as helps people to understand it better. He said, “Studying to be a teacher helps me in this field to show people how to understand their technology better.” Studying to be a music director, some of his free time is spent focused on all his musical passions, outside of that he enjoys gaming and exploring the technological world.  

What is your favorite part of working in IT at OCU?
“The friendship and comical side of things I enjoy the most about Blazertech.” 

Tlhalefo "Gary" Pelotshweu

Gary is from Selebi Phikwe, Botswana- a copper nickel and mining town. After eleven years of full time work, he works in the helpdesk now doing customer service work. He is also studying to get his MBA in organizational leadership here at OCU. He was hired in March of this year, and his role mostly involves customer support. Outside of the office he is a big family man, and loves spending time with his with and kids. He also enjoys, reading, writing, and watching t.v.

What is your favorite part about working in IT at OCU?
“I am a problem solver by nature and therefore I enjoy helping people solve their problems.”

Additional Projects & Initiatives

These are completed, current and future IT projects/initiatives.

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Network Infrastructure Upgrade

We double the bandwidth, then we double it once more. 

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Clearinghouse Rebuild

Fix the data, fix the system.

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WIFI Audit

Analyze the WIFI, improve.